Perception is everything.
Unless you're in one of those miserable places with too many people where self-perception is everything.
I agree with David. The greatest and last power we have over computers is to turn them off and restart them, and that's the first and best troubleshooting task. I always ask my staff if they already rebooted their computer, so that it has already been done before they involve me. Now, I'm trying to teach them to do a hard reboot first.
