My first thoughts were similar to Bert's and most of the rest of you - this is really expensive and more expensive than it needs to be.
We also bought Medware (now owned by Vitera) years ago and still cough up $112 a month for support which, as Bert says, is rarely necessary. I do billing in house and have a biller who spends about 70% of her time on that and 30% of her time being a second receptionist.
AND... I'm paying $99 per month per provider for Vitera's online PM solution plus extra for patient statements, etc. mailed to my patients if I choose.
SO, I'm spending $310 per month now for 2 providers - plus cost of mailing statements and plus labor for a good biller person - and I thought that was an absurd amount of money. And it is.
So what do you get for the "bargain discount" price of $298 per provider per month?
Unlimited clams? Would surely hope so.
Who works/edits denials and can it be done online? How good are their people at doing this? And if I have to have a biller person anyway to work denials to resolution (and I bet I will), what's the use?
Ability to track claims and payments through the entire payment cycle, online?
How much are patient statements? Have to assume these are extra and $0.60 to $0.75 per, unless there's an online payment portal, which at the very most only about 70% of my patients would actually be able to use. So I'll be mailing statements anyway, or not getting paid.
