I agree with what you said above. 12.5 inches appears to be the minimum requirement from the providers I've talked to. I tried to convince providers to go with Chromebooks. Turns out it's just a little bit too small. (11.6 inches) There's new ultrabooks entering that price range which is good.

It's just easier for the staff and providers to use a familiar interface. Chromebooks are great devices but have limited abilities when offline. Also it's a new interface that depends on the app market. There's no access to traditional office processing software like MS Office. Printing is also a hassle for most.

Stretching their budgets for something simple like this would be better.

The reduced training and implementation costs offset the difference in price quite easily.