hello.
I recently had this problem with a new patient with no previous note to copy and paste. She had a long list of meds and my MA did not have the time to put them all in before I saw her and had to put them in later , so when she forwarded the chart to me , the meds were blank - when she put the meds in later , when I double clicked on the meds field the meds were there but would not show up on the printed note and the field stayed blank. in this case, what I had to do was to have her forward her version of the chart and I copied and pasted from there to my version of the chart which was saved in my in box.
just thought this might help you for new patients
bala