Perhaps once a year I need to contact Updox support and have always found them to respond quickly. 10 days ago there was a big Updox update and I couldn't "save" the signed documents. An e-mail re the problem was answered within 10 minutes and the first tech logged on to my main computer 5 minutes later. Problem not solved but Tobin, the first string varsity tech, logged on shortly thereafter and did his magic.