I also agree with your discussion on complexity, Roger. I can understand the challenges of interfacing with different users and complex information systems. And I for one am not questioning why it's taking longer for more advanced functions, such as practice management . But I don't think that product complexity fully explains why the Letter Writer can't change formats, the spell checker can't remember mixed case words, or the search functions quirky.
Now, Donna, folders not staying closed in Imported Items, that's simply madness.
