I realize you work for them, but I would be tempted to tell it to them straight. What they are asking you to do is paint the entire building with half a can of paint. This is one of the examples my other specialist constantly refers to.
Tried that a number of times. They're starting to get the picture, which is why they're giving us bigger budgets in the coming months. There were a number of problems at this client, and we've been turning them around as best we can, but I know it'll take another 6 months to a year to get everything to 100%.
The doctors have mission critical data, yet they want to trust it to cheap equipment.
Unfortunately this seems to be a common theme these days...mostly in small practices (not just doctors). Hopefully this gets better in the coming years.
OK, so they like to go in with his or her laptops so everything is all set to go. So, how set to go is it when they drop the connection and someone has to run to the server, and everyone has to restart Amazing Charts.
I usually just remote in and fix it within 20-30 seconds. Not a big deal at all, just more of an inconvenience (and annoyance when they're working with Patients). And yes, this has been part of my argument to get better equipment
