when a patient late cancels or dnka , my staff sends me a message.
I save this into the messages, and it shows up in the old messages.
Before I save the message ,I look into the old messages for repeat performers and get a gesthalt for how reliable the patient is to come for appointments.
I use the flag system also
I have notices like dnka1, and dnka2, and late cancel 1, and late cancel 2,
I also have a flag to limit apts like apt only 10-11 and 2.30-3.30.
and I have a flag for walk in only.
The status of the walk in status or the limited apt times are adjusted whenever it seems right to do it.
I do not know how much this helps. It does help a little.
Maybe it makes me feel good, because I think I am doing something for this age old problem
