I don't really understand the difference either. The guy yesterday said it's not the drives, but the controller, even though there's no errors in those logs. I suspect Dell probably wants me to do everything possible before they have to throw their money at it, while I want them to do everything possible so I can avoid having to start from ground zero.
My focus right now, however, is why AC's backup isn't working. When it rains, it pours...
