The problem Wendell, is that I need to be able to show the patient, as I did today, that her insurance company told me when I posted their payment for an office visit,that her copay was $20, not $10 as it says on her card. I have no problem with printing HCFAs or uploading my claims, just with where to put the EOBs after the info has been posted to the accounts. And, as far as the patient this morning, I guess I could have a staff member check each and every patient's benefit plan before we see them but, why should I have to do that? It is stupid enough that I have to have staff file a claim for money I am owed, wait 30-90 days to receive it and then decipher the stupid reason why it was not paid in full.
