1. Over the last couple of months, I have been unable to e-prescribe certain items that used to go through fine. A couple of examples are Triamcinolone cream, even through it appears on the drop-down menu. And manually-typed items like Aerochamber Spacer get bounced. Why? How can I manually add them to the Surescripts database? Why do I need to?
2. When I look to the prescription history, apparently sometimes the prescription is sent electronically, sometimes by fax, even to the same pharmacy from the same patient for the same drug. Why?
3. Many eRx seem to be arriving at the pharmacy HOURS after they are sent, even when the tracking page says "confirmed". Why?
4. Because of #3 above, I'm getting a lot of calls from patients standing at the prescription counter. AC says I sent the prescription to the right pharmacy, and SureScripts appears to confirm this. When I print it out to fax it, the Meaningful Use counter in AC thinks this is a non-electronic prescription, and I get dinged against my incentive-compliance standards.
5. We will use a fake-patient as a placeholder when I have to leave the office for a meeting ("drwolffeoutofoffice" is the name). But each of these is an 'encounter' without vital signs, smoking history, etc. It will count against me. Any suggestions?
Thanks!!
