As described above (and some before this), New Crop has had some outages of late. As of last night, I was assured that they tracked down the problem and were confident it won?t happen again.
In fairness, only sometimes is this a New Crop issue. Sometimes it is Sure Scripts issue (like that Wal-Mart weirdness a few months back), and sometimes it is our issue (like that V6.0 slow-med-window weirdness a few months back).
New Crop is a company we?ve grown with, and both of us have had (and sometimes still have) growing pains. But they are a good group of guys and gals, working for the betterment of the healthcare system. So I believe they deserve some slack - which they've now used. Since having a usable EHR means having always available ePrescribing, they (and us) can either get the job done in a usable, consistent, and affordable manner ? or they/we can?t.
So, yes, Amazing Charts has begun a dialogue with a few other potential partners. Historically, other companies charged EHR-like ludicrous prices as if it is some ?privilege that physicians must pay extra to do.? We, of course, think this is ridiculous. We write scripts because we're providing appropriate care, based on solid evidence. (At least more times than not, hopefully). So we won't work with companies that have this "privilege" mentality.
But like it or not, the recent outages are both frustrating and concerning, and we are exploring alternatives. (Though knowing NewCrop, I am hopeful Plan B won't be needed.)
Last edited by Jon@AC; 02/13/2012 9:54 AM. Reason: I had spelled dialogue, "dialog."
