There is no question that what I describe above adds some time and complexity to our current workflow. The goal was to allow us to track certain key orders. The current set up in AC is so clunky that I don't know of anyone who uses it effectively (though perhaps some do).
Sujay, if it works for you to send all orders and have staff find them in their own message boxes, then go for it! That is how AC apparently intended for it to work.
Leslie, are you currently tracking and reconciling any orders? If so, and your current system is working, then why change it? On the other hand, reconciling by its very nature requires some additional work. So if you are not currently doing it, it is no surprise that your staff sees this system as an added burden and is less than enthusiastic.
One of the things we like is that it allows us to reconcile SELECTED orders fairly easily.
