that's awesome Leslie.
I used to call in scripts all the time "to be nice," or try to maintain good patient relations. It actually lead to patients taking advantage of my office, and I frankly don't want to risk a board of licensure inquiry if a patient had a bad outcome.
I recall seeing a patient once who belonged to another doctor. The patient says they called for an antibiotic, it didn't work so called back for another antibiotic and it didn't work. The patient went to the E.D. with pneumonia a few days later. I was seeing this new patient in followup. I am 100% certain the patient didn't want to be seen by their doctor, and I also know 100% for a fact the doctor's office asked him twice to come in for the antibiotics, and the patient refused. Of course in retrospect the patient retold the story differently. He said "the doctor didn't even want to see me, he prescribed two antibiotics and never bothered to make me an appointment." Ever since that day over 7 years ago, it made me realize patients remember the story they want told...not always the factual truth. When it comes to board complaints, I don't want to face a patient who wants to recall a story of convenience. I'd rather face that board complaint with office notes to back up my side of the story.
