While you told me this scenario on the phone the other night, my thoughts are:
1) fire the family
it's not possible to give unbiased care to someone who is so petty as to complain in an annonymous letter, and to complain about something so incredibly stupid.
2) before you fire that family, bring them in for immunizations and don't use bandaids at all.
3) your MA could have spit on the wound, stuck the baby with a dirty needle, or put the injection in her eyeball. So that mother really needs to save her complaints for something really legitimate. it's like the boy who cried wolf, bitch too much and sooner or later everyone stops listening.
