You never cease to amaze me with your writing ability and conciseness. You should definitely be the president of a group of physicians and providers dedicated to .... well I don't want to be acused of antitrust.
When I worked with IMH three years ago, I must have sent thirty emails back and forth to Matthew Ferrante. He's a nice guy, but I don't think he has a tremendous amount of input to the design. Once again, it's probably a software program that is designed more by programmers and engineers and not physicians. If Jonathan, Vinny and Mr. Ed worked on it, it would probably make sense.
I was using an online survey program once for making surveys for the hospital, and I even used HotDocs, a program for making active documents generally used by lawyers (yuk!, sorry). But, I figured it out rather easily. I would rather put more work into it myself and be able to customize it, then the other way around. It's too bad, because it could be a killer program.
The more important question is why are we debating this at 9:30 PM on a Friday. Wouldn't it be cool if we and a few other posters could all sit around with some steak, lobster and Heinekens or Buds if that's your beer and talk football and the ACC instead of AC?