Indy, you have a good point. It took us awhile to get patiensts to use the system we have, and it was 1) offered at no cost to them, 2) they are generally young, educated professionals who use PCs all the time. I actually had one guy ask me to discuss with him what was in it for him to sign up for this. yeah, I blew him off, and when he called asking how to get a copy of his lab results, I told him to sign up, its frelling FREE, and we will send them to him. There is worse, but I don't want to get wound up.
We stopped medicine over the phone a long time ago, but we definitely "broke some eggs to make the omelet." Requests to discuss medical issues with the doctor require an office visit where she can set aside appropriate time to give you and your questions the time they deserve. Yes, you'll have to pay your copay, but that's your insurance company's rule. If it is inconvenient to come in just for that question, you can request a webVisit through the patient portal. Yes, there is a fee involved.
