We are experiencing the same problem. There was a problem with the lab interface, which had been working perfectly well, until it went "dead." This morning (more than a month later), AC notified us that the interface was now working. Over 130 lab reports were awaiting import.
We began the batch import process and after processing a few items, we hit the same problem that you, eallenmd, described--the AC message declared that the lab's patient name did not match any names in our data base; matching the name and hitting OK, just brought the same message back (after a time lag). Like you, we discovered that bringing up the matching name and hitting OK, worked after repeating the same procedure several times.
Following AC's usuall advice (on their website), we rebooted the computer. Same problem. Now, it's one name after another that the interface isn't recognizing in our data base.
It could take days to process those 130+ patient records using this procedure. And, remember, that while importing, AC won't let us do any of our regular work, like registering patients, booking appointments, etc., on that computer.
Also, I tried to access the current patient in question via another computer, so that I can see what was imported (if anything) and what was not. An error message "There was a glitch in the matrix..." appeared and froze AC. Can't delete the "Bug Report"--even after filling it in an sending it off the AC.
It wasn't the labs problem before and I don't think it is now. I suspect that something is messed up with the interface.
Secty's leaving now. I'll reboot her computer and discontinue the download until AC can figure out what's going on. As far as I'm concerned, the interface doesn't work.
Mory
