I get somewhat confused with the terms, so let me be sure I am stating this clearly.

The computer at work with AC running Win 7. I am at home on the Mac. The Mac is running Firefox 3.

I log in to LogMeIn, and start remote controlling the work computer. I download labs from Quest. I select a lab and click "pull labs". The lab result opens properly.

I then click the "print lab" button at the bottom of the screen, and get the error. I Only get the error when remote controlling from home. It works fine if I am physically at my desk. It also works fine if I use Timbuktu and remote into my office Mac which is running Windows and AC under Fusion. No printer has yet been selected (the error occurs before that point). The default printer on the machine at work is a network printer. I am not trying to print to the remote network; I just want a printout waiting for me on the printer at work on Monday morning.

The whole system was working until I did the LogMeIn plugin upgrade. I had had similar problems some time back, and they somehow magically fixed themselves. I have no idea why.

John, where and on which computer are the Preferences->remote control settings to be found? I do not see the Java/ActiveX options in the preferences of the logmein screen shown on the home computer.


David Grauman MD
Department of Medicine
Commonwealth Health Center
Saipan, Northern Mariana Islands