First off as most of you who read this board know I am fully with Roy on this CHITT issue. Furthermore, perhaps could we start some form of an E.petition for the committee to submit in opposition to the spy-portal while the public comment period is still active? There are a number of us who are very concerned about both the doctor's and the patient's privacy here. It is very Orwellian and very concerning.
But as for AC. The website is promoting and selling top quality support that is part of our annual re-up, while the EULA is absolving the corporation of almost any and all obligations to provide any at all. And which is also totally at the non-defined descression of the company. This is what my wife meant by "contradictions" in her response to the article. Do we have support that we can depend on when "that time" comes? Which unfortunately it almost always does at some point. Such is the nature of these technical things. And will we have a contract that defines and protects that support, instead of trying to get out of it? But please read on.
FYI, as previously stated many times before: in terms of R&D by you and your team you certainly have earned your keep and your all too reasonable fees. I'm fairly confident when I say that nobody here would deny you those fees. A sincere thanks to you and your team's hard work on the many features that you are trying to bring about. And as Roy said; finding and retaining top quality people is always tough and frequently costs real money too. I think most users would be willing to accept a modest increase in support fees to share shouldering the burdon with you and to spread that burdon around among ourselves so as to assist you in proving top quality support by top quality people.
Has anyone perfected that cloning thing yet? Jon would be all set with half a dozen more of Carlos. (lol)
In closing, we really want to be all on the same side, fighting together for the same end goals. Good easy to use and maintain products like AC, that don't nickle and dime us to death, with intentional road blocks that leave us completely dependant on one large greedy company. For many of us, AC has been a breath of fresh air when compared to how so many others treat us in this business. It is AC's straightshooting, honest and ethical image and behavior, combined with it's incredible fee structure that has gotten it to where it is today. It not one or the other; it is both and they really feed off one another. Clear up those contradictions and don't loose sight of this. Proudly embrace them. AC's continued success is in all our mutual best self interests
Thanks for listening. Have a great night
Paul and Nancy
