Mario,
I print (to the front printer) or fax the lab orders from the room. I do not use any tickler system to track orders. I make a note in the chart that I have told the patient they should call us if they do not hear back from us about their labs/tests. I use the Brother MFC machine to receive all faxes and Paperport ( I prefer version 9) to organize and manage everything that comes in. It is free with the printer. Others use UP Dox which is very good but they charge per page faxed or received...that is way too expensive for me. Check out the threads under Paperport