Anyone having issues should just contact AC.
We got authorized to use the E-Rx, started sending test scripts and they would not go through to the pharmacists computer, just to their FAX (as is happening in Arthur's [footdoc] case).
So we contacted AC. Paul Hyland at AC was very great about working with my office staff. There was an issue w/ New Crop, he contacted them and fixed it immediately. We test prescribed a number of E-Rx's to our local pharmacies and they are all going through within 5 minutes, E-Rx's NOT as faxes from the Sure Scripts fax server.
We worked and tested w/ our local pharmacies before going live w/ E-Rxing. I had my staff call a representative from each of the local chains (Walmart, Walgreen, R/A, Hannaford & Shaws grocery stores, CVS) and send each one a single test Rx. They called us back when they received it. Range of time was 3-5 minutes for a positive reply.
Remember when testing to your local pharm's, it cost THEM approximately 10 cents per Rx.
