July is our annual ACUF campaign for donations to help offset the cost of the board. Please click the link below for more details.
Amazing Charts User Forum Donation Campaign

Goal $650 Dollars $300 received
ACUF Campaign

July is our annual ACUF campaign for donations to help offset the cost of the board. Please click the link below for more details.

Most Recent Posts
License Agreement
by ChrisFNP - 07/26/2025 9:55 PM
Using Amazing charts offline
by ChrisFNP - 07/25/2025 11:23 AM
AC Version 12.3
by ChrisFNP - 07/23/2025 9:51 AM
Microsoft sharepoint vulnerability
by Bert - 07/22/2025 12:37 PM
DME Billing
by tcosta - 07/21/2025 11:52 AM
APP for iPhone - AC OnCall
by ChrisFNP - 07/21/2025 9:14 AM
Full Visit Template
by ChrisFNP - 07/21/2025 9:09 AM
July Contribution
by Bert - 07/17/2025 9:59 AM
Member Spotlight
ryanjo
ryanjo
Central Florida
Posts: 2,084
Joined: November 2006
Newest Members
sne787, Dr. Christine Se, ozonr666, ESMI, It's me
4,597 Registered Users
Previous Thread
Next Thread
Print Thread
Rate Thread
#25995 11/19/2010 1:15 PM
Joined: Jun 2007
Posts: 32
sanp Offline OP
Member
OP Offline
Member
Joined: Jun 2007
Posts: 32
Why do some of our prescriptions NOT get transmitted to the pharmacy even though it says it was transmitted? And it seems to go through without any problems? this has happened three times this week?

sanp #25998 11/19/2010 4:18 PM
Joined: Nov 2005
Posts: 2,366
Likes: 2
Member
Offline
Member
Joined: Nov 2005
Posts: 2,366
Likes: 2
Yes, I seem to be having more problems this week than in the past.


Wendell
Pediatrician in Chicago

The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them
Wendell365 #26002 11/19/2010 5:24 PM
Joined: Oct 2007
Posts: 667
Member
Offline
Member
Joined: Oct 2007
Posts: 667
Happening to me too.


Bill Leeson, M.D.
Solo Family Medicine
Santa Fe, NM
sanp #26005 11/20/2010 12:11 AM
Joined: Feb 2010
Posts: 41
Member
Offline
Member
Joined: Feb 2010
Posts: 41
I am new to e prescibing and so far I have only sent 3 scripts and none of them have gone through. I am using a backup paper script which seems to invalidate the purpose of electronic submisions . Is there any one to call to check on theis problem

Art Lukoff D.P.M
Ellenville NY


Arthur Lukoff
Podiatrist
Ellenville N.Y.
footdoc #26006 11/20/2010 1:18 AM
Joined: Nov 2006
Posts: 2,084
Member
Offline
Member
Joined: Nov 2006
Posts: 2,084
Open a chat with Amazing Charts tech support and they will troubleshoot it for you. They can also direct connect to NewCrop in case the problem is in their network.


John
Internal Medicine
sanp #26007 11/20/2010 1:59 AM
Joined: Nov 2005
Posts: 2,366
Likes: 2
Member
Offline
Member
Joined: Nov 2005
Posts: 2,366
Likes: 2
You may want to work with your pharmacy. I have a parent who is a pharmacy tech at walgreens and stated that when a e-script comes in it blocks them from processing the next paper script until it is done. They should be going through in minutes, which she demonstrated in the office by calling the pharmacy while she was still in the exam room.

Art
You can go to the main page and go under online services and choose electronic prescribing. (I think you can also use control P on the main page.) This page will tell you what Rxs failed and also any refill Rxes but that usually takes weeks to months before it is implemented.

I would assume you have registered for e-prescribing, you may need to talk to AC to have them verify that things are going out correctly if there is no information on the eprescribing section


Wendell
Pediatrician in Chicago

The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them
Wendell365 #26336 12/10/2010 10:53 AM
Joined: Feb 2010
Posts: 41
Member
Offline
Member
Joined: Feb 2010
Posts: 41
when I check if my e rx went through in the New Crop Screen at the calender site, it always says FAX. I believe it should show it went through electroncally. Is this the way it is set up
Arthur Lukoff


Arthur Lukoff
Podiatrist
Ellenville N.Y.
sanp #26360 12/12/2010 2:21 AM
Joined: Dec 2007
Posts: 1,244
Member
Offline
Member
Joined: Dec 2007
Posts: 1,244
Anyone having issues should just contact AC.
We got authorized to use the E-Rx, started sending test scripts and they would not go through to the pharmacists computer, just to their FAX (as is happening in Arthur's [footdoc] case).

So we contacted AC. Paul Hyland at AC was very great about working with my office staff. There was an issue w/ New Crop, he contacted them and fixed it immediately. We test prescribed a number of E-Rx's to our local pharmacies and they are all going through within 5 minutes, E-Rx's NOT as faxes from the Sure Scripts fax server.

We worked and tested w/ our local pharmacies before going live w/ E-Rxing. I had my staff call a representative from each of the local chains (Walmart, Walgreen, R/A, Hannaford & Shaws grocery stores, CVS) and send each one a single test Rx. They called us back when they received it. Range of time was 3-5 minutes for a positive reply.

Remember when testing to your local pharm's, it cost THEM approximately 10 cents per Rx.


Adam Lauer, DO (solo FP)
Twin City Family Medicine
Brewer, ME
sanp #26363 12/12/2010 2:32 AM
Joined: Aug 2004
Posts: 1,718
Member
Offline
Member
Joined: Aug 2004
Posts: 1,718
I agree - a new AC clinic was having problems and I had them ping AC and they fixed the erx issue and the doc loves it. When 5.1 let's everyone do refills as erx it will be great. I do erx even with new crop and it is a pain.


Steven
From beautiful southwest Washington State.
www.facebook.com/WillapaFamilyMedicine
Steven #26394 12/14/2010 6:34 PM
Joined: Dec 2007
Posts: 1,244
Member
Offline
Member
Joined: Dec 2007
Posts: 1,244
Yes Steven, we are eagerly awaiting that ability.
My staff has been emailing AC almost everyday, probably so much that we are solely responsible for the 5.1 delay. HaHa.


Adam Lauer, DO (solo FP)
Twin City Family Medicine
Brewer, ME
sanp #27077 01/17/2011 3:45 PM
Joined: Jan 2011
Posts: 66
Member
Offline
Member
Joined: Jan 2011
Posts: 66
Hey! Long-time lurker, first-time poster! (Your board registration page might be bugged, btw. Couldn't make an account for 3 months.) I'm de-facto IT gal (and receptionist) for my dad's office and we've been using Amazing Charts since August, started going fully "live" in December and I've been given a few projects to work on, one of them being e-Rx. (Wow, run-on sentence much?)

Doctor wants to know: if someone's pharmacy isn't on the search list, is there a way we can input it? I don't think so, because it would require them to be previously connected electronically, and if they don't have the faculties you probably can't magic them into the system. But if there is a way...what can asking hurt?

sanp #27080 01/17/2011 5:24 PM
Joined: Aug 2004
Posts: 1,718
Member
Offline
Member
Joined: Aug 2004
Posts: 1,718
I have never had a pharmacy that was not in there - even if they are not electronic it will let you choose them and then it will fax when you hit send.


Steven
From beautiful southwest Washington State.
www.facebook.com/WillapaFamilyMedicine
sanp #27081 01/17/2011 5:37 PM
Joined: Jan 2011
Posts: 66
Member
Offline
Member
Joined: Jan 2011
Posts: 66
Thanks for replying!

So...even if they don't have the e Rx they should show up? Even the mom and pop stores?

sanp #27092 01/17/2011 7:16 PM
Joined: Aug 2004
Posts: 1,718
Member
Offline
Member
Joined: Aug 2004
Posts: 1,718
Yes that is right - they will receive a surescrips fax.


Steven
From beautiful southwest Washington State.
www.facebook.com/WillapaFamilyMedicine
sanp #27096 01/17/2011 8:17 PM
Joined: Jan 2011
Posts: 66
Member
Offline
Member
Joined: Jan 2011
Posts: 66
Thank you Steven!

What does express scripts come up as? We have one that shows up for IN, but when we did it a pt didn't recieve her mail in scripts and they said they had none on file. Medco we could figure out, not this one. Are we doing something wrong? Sorry to keep pestering...

sanp #27097 01/17/2011 8:22 PM
Joined: Aug 2004
Posts: 1,718
Member
Offline
Member
Joined: Aug 2004
Posts: 1,718
Express Scripts EDI - mail order pharmacies make it very difficult and often say they did not get it anyway even when we know we sent it. I have pt. go home and call them a few hours after I send it to verify (have them say he sent it electronically) and then they find it, I think if you send it and they have not put in refill request it gets ignored and/or deleted - Medco is tough also.


Steven
From beautiful southwest Washington State.
www.facebook.com/WillapaFamilyMedicine
sanp #27233 01/20/2011 3:43 PM
Joined: Jan 2011
Posts: 66
Member
Offline
Member
Joined: Jan 2011
Posts: 66
THANK YOU! Seriously, that's going to solve a massive amount of headaches. I haven't had a problem with Medco--yet. We'll see. It seems everytime we deal with ANY pharmacy they say we never did x,y, or z and then we open the chart and see it was faxed THREE times and the patient always gets mad at us instead of the pharmacy. C'est la vie, no?

sanp #27251 01/20/2011 11:08 PM
Joined: Oct 2006
Posts: 305
Member
Offline
Member
Joined: Oct 2006
Posts: 305
Discovered today from a local pharmacist (my first pt of the morning) that all my e-prescriptions have been going through as faxes for the last year. Same for all the pharmacies I called. Emailed tech support, got a same-day call back from Anthony who checked out Amazing Charts at my end then called NewCrop and got it fixed at their end. Total elapsed time: 3 hrs from initial email. Seriously!

Dave


Moderated by  ChrisFNP, DocGene, JBS, Wendell365 

Link Copied to Clipboard
2025 ACUF Annual July Contributions
Help fund this site.
ACUF Donation
ShoutChat
Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Who's Online Now
1 members (ChrisFNP), 90 guests, and 36 robots.
Key: Admin, Global Mod, Mod
Top Posters(30 Days)
Bert 12
beagle 4
JBS 2
Top Posters
Bert 12,895
JBS 2,988
Wendell365 2,366
Sandeep 2,316
ryanjo 2,084
Leslie 2,002
Wayne 1,889
This board is dedicated to the memory of Michael "Indy" Astleford. February 6, 1961 -- April 16, 2019




SiteLock
Powered by UBB.threads™ PHP Forum Software 7.7.5