Is there anyone who has transitioned from paperport to Updox? I would like hear how it improved the work flow for that specific situation.
I can't comment about comparing Paperport to Updox. I couldn't get Paperport ver. 10 to work reliably (came free with my fax/scanner/printer).
Are there additional charges for more "users"?
The basic plan is 3 logged-in users (who are able to manage, mark-up and receive/send the documents) plus 500 in/out fax pages plus a fax telephone number for $35/month. Additional users are $10, and additional 500 page fax units are $10. There is no added charges for import/export from AC, emails or the internet-based patient portal. Our 2 physician practice uses 1500 fax pages/month. We saved some by giving up our dedicated fax line ($65/mo). Other computers in the office can be used to send documents and faxes into Updox at no additional cost.
Is the speed of moving documents an improvement compared to paperport.
Again, I can't comment on the comparison. But moving documents in/out of Updox is like printing (creates a software-based "printer"), and doesn't hold up any other computer tasks while it is happening. In addition, it notifies you when the transfer is done.
From what I can tell, updox is all web-based and depends on having a reliable internet connection. Occasionally, we will have short periods of time where our internet will be out for a little while. Has anyone had any concerns or issues because of that and how have you dealt with it.
You can't log-on to Updox unless you have an internet connection. However, the Updox client on each computer will "hold" the document until the link is re-established.
If you are interested, do the 15 day free trial while you are using Paperport and do the comparison yourself. Let us know your comments.
