DFP-
I feel your pain. So many of us are trying to invent a better mousetrap (within AC) for these day-to-day issues.
These are still a work in progress for us, but here goes:
1. Co-pays- When patient pays, right click on name in schedule (or in patient list) and "add addendum". Right-click in addendum to bring up templates. We have a "receipt" template which includes "Amount: " and "Cash or credit card" (date, patient name are already on addendum). Enter those two. I suggest putting the $ amount into the subject line, but this is not essential. Save and print addendum so you can give the receipt to the patient; 2 copies if you want to send one to your biller. Addendums are listed in "past encounters". If you put the $ amount in the subject line as I suggested above, the list of past encounters quickly shows the date and amount of that patient's co-pays.
2. We use a paper super like Leslie, but are moving toward using the addendum as a receipt. It lets you record the copay and give the patient a receipt BEFORE the patient is seen.
3. We scan and import cards like Boondoc does. We have looked into dedicated card scanners but cost looks too high. You could come to Baltimore to see our work flow, but it really isn't pretty. Also, we have crabs instead of salmon.
4. You probably know this, but to send a letter, right-click (as in #1 above, but go to "print notes and letters"). Then click the radio button for "to patient" and you are writing a letter...
But please don't look to me (or anyone else here) to praise the letter writer.
