We are located in SW Virginia and would love to visit another practice using AC to help us with our front desk workflow (both check-in and check-out). We would also like to scan pt ins cards into AC at the front desk. Is anyone else doing this?

One of our largest challenges is documenting copays when the patient arrives.

We tried using a 'receipt' template that would allow us to print a receipt for each patient and keep a copy for ourselves to enter into our PM (EZ Claim) the following day when the charges are reviewed. To our amazement, we found that it took as many as 10 steps to create a patient letter. Does anyone have any short-cuts for this process.