When I first began with a scheduler, I had to literally tear the appointment book away from my front office staff. Once they were sold, they quit duplicating entries.
Then, when I gained confidence, I stopped printing out encounters. Then we set up receive to fax and imported everything new and faxed scripts and refills right from the room. The ladies loved me handling the bulk of the refills rather than them being stuck on the phone pressing button after button to get the pharmacist.
Then they realized how great it was to be able to sit at their desks, not getting up to fetch a paper chart, and find an imported item and fax it where it needs to go.
Then we started scanning in old records and "VOILA!"