I received a call from the state Board of Professional Regulation regarding a patient complaint that I refused to see her. They were trying to find out if it qualified as patient abandonment.
The patient had missed multiple appointments,had not been seen in about 2 years, walked in and demanded to be seen late in the day. She was told that we could try to get her in an urgent care slot tomorrow and that she would be charged missed appointment fees.
The bureaucrat agreed that we did not abandon the patient and said the case would be unfounded.
Just that headache makes me very careful about:
1) getting rid of troublesome patients
2) making sure I have CMA in paper documentation that they are no longer associated with me.
Maybe it is not that serious, but I don't need the headache of troublesome patients.
