We have a laptop on each patient room with AC and each of these laptops have a Star TSP800 printer as well. But there are times when the doctor has to print out an order right there in the patient room and these orders require a standard printer due to the format. When he goes and writes an order, a preview window would usually appear. Of course, since the STAR TSP800 is the default printer, only half the order appears preview window. Back in v4, all the doctor had to do was simply select a different printer in the options and the preview window would automatically refresh with all the order information shown and everything printed normally.
I am not sure how you could do that in v4. Maybe I never tried in v4 and only in v3, BUT, in general, having a default printer such as a Dymo or a TSP800 cannot be used as the default. You should make your regular printer your default printer, and then simply choose the TSP800 print driver when printing to that printer. It sounds like your doctors either write a lot of CII scripts or it is simply more convenient for you to do it this way. We write a fair amount of narcotics and ADHD scripts but not enough to justify having a $600 printer in each room.
Do you not fax or ePrescribe? Or does your state not allow you to use plain paper scripts?
Anyway, if you set your regular printer as the default and then choose the TSP800 driver when you need it, it will solve your problem. You should get an error message otherwise, and am not sure why you are even able to get the print viewer to show you anything at all. I am testing your issue with a TSP800 and a HP 4200 on WIN7 using v5.026.
As far as the other issue, that should be an easy fix as well. When you click on #2 Prescribe, and then choose either Preview Prescriptions or Print to Default Printer, you will want to change the setting from Print All Scripts/Page to Print One Script/Page. This, of course, will print to the default printer and print one script on each 8 1/2 x 11 paper with the doctor's name at the top. Otherwise, you will be printing two of the scripts intended for tamper-proof paper on one sheet of paper, and you will lose the top 1/3. Ironically, in v4, the default was one script per page and in v5 the default is all scripts per page.
