I have a question here, now that I found this thread regarding printers. Do any of you guy know how to go about fixing a default printer issue that has been bugging me since AC v5?
We have a laptop on each patient room with AC and each of these laptops have a Star TSP800 printer as well. But there are times when the doctor has to print out an order right there in the patient room and these orders require a standard printer due to the format. When he goes and writes an order, a preview window would usually appear. Of course, since the STAR TSP800 is the default printer, only half the order appears preview window. Back in v4, all the doctor had to do was simply select a different printer in the options and the preview window would automatically refresh with all the order information shown and everything printed normally.
But when v5 came around, this was no longer the case. Whenever the doctor selects a different printer besides the TSP800, the preview window doesn't refresh. And when the doctor goes ahead and prints the order on the standard printer, only half the order is printed. The other half is blank.
So far, the only work around was to go to the printer options in AC, set the intended printer to default, close the preview window, re-write the order, and then print. Seemed simple at first, but the doctor is always busy and has to focus on the patients. Therefore, this work around was inefficient and time consuming.
Also, the doctor noticed when printing multiple prescriptions that only the first Rx has the doctor's name on it, but the rest of the Rx pages print out without his name. How do I deal with this?
