hello
I;ve used AppointmentQuest (AQ) for 6 months - i had excessive call volumes when I started and - it was important to avoid placing anyone onhold. Rather than hiring 2-3 receptionists - i outsourced to a virtual office. I started with free yahoo calender (i was desperate) then changed to AQ. Call volume more reasonable now.
AQ is clunky and I dont like what I have to pay. The cloud option has speed and security drawbacks. More importantly, I feel I am underutilizing AC ( I am sure there are benefits to using its scheduling features). Can anyone name a few?
I think self scheduling will be the norm in a few yrs ... a large portion of my pts shop, bank and make travel arrangements online - the majority of front office transactions do not require human interface - remember the naysayers re ATMs and those who asked why on earth would anyone choose to check out their own groceries?. Whether we like it or not, a good portion of our encounter with pts is retail - customer service based. If done properly, self scheduling could increases access while decreasing expenses. I would like to ultimately offer 24/7 self scheduling - seamlessly via my website.
Perhaps AP has a role here. I would like my staff to do more scheduling, I would like to use the AC scheduler if there is value in doing so. I have not found a good solution yet. Lots to think about.
re price? - trying your product is a risk - this needs to be addressed. I'm not being cheap but realistic - your job is to sell - mine is to run a business. Scheduling is key ... you could not reimburse me what it costs in frustration and downtime if your program proved buggy and I had to retrain and recover. I am taking on risk - you might follow ACs lead and offer the product for demo for 3 months - pay if you like it. How much? I have to think about that.
