I have gone through enough "finger pointing" in the last few months between Office Ally and AC.
I would hope (and believe) that John will provide a good product consistent with his AC philosophy in the PMR world. If I didn't believe that, I would not have spent an hour with a local cardiologist doing a demo on the product in my office last week.
As a small business owner, I need to see where the money is and who isn't keeping up with our agreed contracts (not paying at 100% of Medicare, etc). This, without giving 8% to a billing company who still wants to collect that 8% (because I have to document that in the AR Dr.Paiano, just add it on to the fee you charge your patient to make up for it)when I collect a self-pay fee or co-pay.
Don't worry that I have discounted my fee to my patient's to make it affordable for them to continue to receive care. I felt like I was dealing with Pauly from Goodfella's. I don't care what your problems are, give me my money.
We selected Office Ally as a stop gap until the PMR would be released (coming in Summer, 2009, no it's coming Fall, 2009, no it's coming possibly first quarter 2010). As I've said before, it's tough to plan for the future with incomplete intel.
One aspect that lead us to select Office Ally was the specific export utility from AC to OA. We only found out after wards that there were "bugs" in the export. Requests to correct these issues has lead to the infamous quote "That will be taken care of in version 5".
Possibly, if I had done my "due diligence", I would have opted for another option (Ez claims or Medisoft).
I'm a small and struggling IM practice and my staff (one person) and I can't afford to spend the time struggling with non payment due to computer issues.
As I have been told, version 5 should correct the issues between AC and Office Ally. Only time will tell. Double entry at 9:30 PM at night is an exercise I'd like to terminate.
Sleepless in Leesburg
