Jack,
I've seen this issue posted a few times through out the forum. It's actually an Amazing Chart issue, not an Office Ally issue. I've yet to hear of Amazing Charts addressing this issue. I've been told in the past by Amazing Charts to MANUALLY type in this data, in the file, before uploading to Office Ally. It's a horrible extra step, but it seems like the only work around if Amazing Charts does not fix. This issue 1st arose 2+ years ago, so I'm assuming the Amazing Charts support is not very concerned by docs not getting paid. Just a note, the electronic version and the printed versions can be different. If worse comes to worse, you can have it hardcoded by Office Ally. It would ALWAYS populate no matter the payer/provider/patient etc.
