E scrips currently cost us a fee per year just to sign up and then the fee the pharmacy is paying. One more thing - the pharmacies can't pass on the fee either. There fees are set by the insurance company and some scrips counting the meds are only reimbursed 4-6 dollars - do you think that covers the bottle, the labor to fill and thei inventory ?
I know this because one of my friends and neighbors is a small town pharmacist and we compare prices and fees a lot.
I agree the hours are exaggerated - I get back 1 or 2 pushbacks every day or two and deal with them. My staff almost never gets calls and the worst client is mail order pharmacies who routinely do not accept e prescribing.