Yes, I mean email within AC. It doesn't matter what user name is used in AC on the laptops. No email is received. Email within AC can be SENT from the laptops but not received. If the intended user logs in on one of our desktop pc then all of the messages will be waiting in their INBOX in Amazing Charts. The problem is limited to the three Dell Latitude laptops. We have 15 desktop PC connected to AC that function normally.