Home Forums Discussions General Discussion Fax Management

I've read a lot of people here use the Brother MFC's for handing their faxing. I want to share my fax setup in case anyone is interested.

I use SnappyFax 64bit FaxServer on a Windows 2008 Server. $69.00
I have 3 SnappyFax clients ($49.00 each)

2 workstations have an Iris Page Scanner ($99.00)
The FrontDesk has a Xerox Documate152 ($400) scans 18ppm. I chose this over the Fujitsu ScanSnap S510 because it has a TWAIN driver and the Fujitsu does not.

HOW IT WORKS:

The FaxServer supports multiple modems, although I am only using one. It also supports forwarding faxes by email and SENDING FAXES BY EMAIL.

All of the faxes come into the server and each of the 3 MA's has a different responsibility. They can each import the fax to their individual station and the server logs the fax as imported(picked up). This is great because I can look at the log at anytime and tell whether a fax was "attended to" by the appropriate person.

The MA's can fax directly from their workstation, and if the server is busy sending or receiving, it cues the faxes for sending. The users are automatically notified if their faxes fail.

All sent and received faxes are stored as PDFs and moved into the document management system.

This has been extremely helpful in reducing the "I need to fax something" or my other favorite "I just want a regular fax machine" which of course will never happen!