For about three days now, I have downloaded the 30 day trial of Snappyfax and it seems to work pretty good as a software.
However, I am trying to come up with the best process workflow in which a received fax flows through the office and is sent back (where neccessary - about 50%).
Almost 99% of received faxes must get to the doctor for their review and are returned with their Signatures/instructions/approvals. Once reviewed, some are to be faxed back and other to be stored(imported) into Patient Charts.
Now SnappyFax has a Server and a Client application that work really good in an environment where server is getting variety of faxes for different type of work and for multiple workers where any worker can pull the faxes related to their job duties.
But like I said ealier that in a Medical office (specially one physician office) almost all faxes go to the doctor for review. Following are the process steps that so far I have come up. We are going to try it to find out if Doctor is able to keep up with this process and also like it. This is definitely a little time consuming compared to paper where doctor just initials or write few comments.
1) Assume there is a server app of Snappyfax installed on a machine hooked to phone line and all the faxes are being received there.
2) Doctor on his/her desktop with Snappyfax client app installed.. will periodically Import(a function in SF) all the received faxes. This is equivalent to Doctor himself/herself picking the faxes from the traditional fax machine.
3) Then using the SF's View fax Page area, will manipulate the document.
a) Here I have scanned doctor's signature image file and configured it in the Sig. function of SF. Once clicked, teh sig image is inserted on the page that can be moved to the desired position of the page.
b) Also, you can insert comments(annotate)using SF's function in which I have selected a red color, size and font type for our easy recognition. Once clicked this icon, a sort of textbox is inserted for you to enter your comments/instructions and this also can be moved to the desired position of the page.
4) After you are done the step 3...you can click on the icon labeld "Burn" that permanently burns the sig and comments to the page. SF allows you to save these changes to the original file or you can save it as a new file.
5) Now you save the file as an external file into a shared folder(e,g Completed Faxes) on doctor's machine or anywhere you desire (must be shared though as my workflow requires that). .....NOW... This is where doctor's work ends
On the other hand, the assigned employee now (with permission to see the shared folder) can open the files into Snappyfax and send it where necessary and/or store it or import it into patient's charts in AC. Just to let you know that teh manipulated files are stored in .tiff format as SF does not allow you to send fax files in .pdf format. But if you need to import only in .pdf then the employee has to perform an extra step to convertthe .tiff file to .pdf before importing into AC (this is not a long step in my opinion).
I would like to get some opinions from existing Snappyfax users or from others who are using different solutions. I will welcome any better workflow if that adds into minimizing Doctor's time...
Thanks!!!!
