Bruce,
I tried using the "Everyone" feature and it really still does not accomplish what I need. For example, Mrs. Knowitall had a mammogram and needs special views scheduled. I really do not care which employee does this (mine are all cross-trained), I just want to make sure it gets scheduled. If I send a message to Everyone asking that these special views get sceduled it shows up in all the inboxes. Say Lindsay is the first to get to that message, she takes care of it and sends back the message to me that it has been scheduled. But the original message remains in everyone else's box and they do not know it has already been taken care of. Can anyone think of a work-around or how does everyone else handle this? I would love to have a dropdown in the message section that would have everyone's inbox available for review of general messages. Then perhaps have a way to privatize other messages when they are sent. Say I want to send a specific message to Lindsay that I do not want everyone to see, I can mark it "Private" and it will not show in the community inboxes.
Any help would be appreciated.
Leslie
