Home Forums Discussions Problems Missing Photographs

Hi all. To anyone else who use photos in the patient's demographics page, are you having an issue where the photo disappears, even after you've repeatedly added it and saved? We're also having an issue where we'll select the patient's preferred contact method and save and it will show up in the immediate, but a few minutes later it'll disappear again, along with the patient's photo.

I've been saving the same preferred cell phone number and photo to a patient's chart DAILY for a week and it's still disappearing.

I sent an email to customer support 2 days ago and got an automated response, but haven't heard anything yet.

It's not just happening with newly registered patients either, some of these patients are established.

Any ideas?

Chat support at amazingcharts.com was able to answer the question. Copied and pasted, in case anyone else runs up against it.

"the above is definitely a bug. I checked our portal and saw that you were on this version - 12.3.1 has an issue specifically for ACPM users on that build, namely the issue you've been seeing with patient photos. They may appear to save correctly, and if you switch tabs they'll look fine, but if you close and open the chart for example it'll be removed. This should be fixed in the next major release, but let me check if we have a build in between that can resolve this"

"It seems there's no beta build that fixes this quite yet, only the slated version 12.4 that should be covering this issue later this quarter"

"rest assured it's a high priority bug we're looking to patch out. I'll reach out if I have any updates on the status of a build that fixes it"


If anyone else uses ACPM and has this issue, I hope this helps. Be sure to contact online support through the chat and get your office in the queue for the fix.

Interestingly I just saw where version 12.4 was certified at the end of 2025, if that is the case why hasn't it been released for us to use?

Found a bug with compounded medications and tried to send a bug report, guess what that link is no longer active!

If it fixes the ePrescribe issues on dates and evaporation of sigs, I will be all for it.