Home Forums Discussions Problems AC and Updox problems

We are day 22 of no connection between AC (I am in the Cloud if that matters) and Updox. Updox will actually respond to a tech support via email that says, "It's not on our end, AC has to fix it." AC support "Angels" are nowhere to be found, do not answer calls or emails. The meeting Nov 19 with AC had them admitting they know they have tech support issues, the famous, "We're working on it and we need to hire more people." We have been unable to get tech support to answer this disconnect. Our Updox faxes just keep piling up and we cannot transfer them to charts. We pay for Angel support which just went up to $2,045 per year per provider. This is absurd.
Are you folks using local PC's and servers having the same issue?

Not on UpDox so can't help with connection. I have been able to get AC Support by going to "Help" at the top of AC, that will pull up the portal Sign in page on the internet and in the right lower corner there is a message circle in orange, clock on this, it is AI automated responses but just put in representative and answer the questions a couple of times to get to a real person. AC support can then log in and help you.

Hope this helps. After 22 days we would be sunk in faxes!

It seems that last month there were constant issues "identified by updox" that were subsequently fixed. I dont know if we lost faxes during that time, but eventually they were fixed. We are local server based and sometimes restarting the Ucentral at the server fixes connection issues. Also sometimes some services stop working and have to be started manually in task manager at the server. I understand you are in the cloud and I have no idea how to do this because your services are hosted. Sorry, long text that may not help you.