Home Forums Discussions Problems Support Requests

Has anyone else had issues with getting support to respond to issues? We at one point had a liaison that was supposed to be helping us with support issues and getting us answers quicker but I have to assume our just doesn't work for AC anymore since I have not head from her in over 2 months. But we also haven't gotten another one. We finally got a response back from support on 9/25 about the issue my liaison created a ticket for on on 8/4. 7 and a half weeks for a response. And that was after I sent follow up emails on 8/27 and 9/10. I since have sent emails on 10/6 and 10/13 about an Identity Proofing Issue in trying to get our NP to send controlled substances (mind you we are paying for this service) and still have not heard back from anyone. I called and left a message this morning but seeing as how the last few months have been with responses, I am not feeling too hopeful. Becoming more and more disappointed with the AC Support by the day and questioning if this is worth the cost anymore.

YEP seems AC Support is MIA

I was able to get a hold of Rebecca today, waited for 29 minutes on chat. She was able to fix a PHQ-9 issue.

I am asking about the other rep that has never answered my emails about another issue.

Yea my liaison has been MIA for almost 2 months now. Just created a ticket for another issue that I sent two emails about and never received a response to. It's getting ridiculous at this point.

Yes, they are MIA on very important questions, failing to respond to phone calls and emails. Updox support sucks as well. We keep getting our Updox disconnected from AC and find faxes from months and years ago that never uploaded!

I've had to send Updox chats requesting that they rebuild our history logs. Sometimes I'll go to search for something and I get the error screen and to contact support. I've had to have them do it three or four times this year.

Check out this wikipedia description of "enshittification": https://en.wikipedia.org/wiki/Enshittification
It will put your experience into perspective.
Condolences,
Ton Zwaan