Home Forums Discussions General Discussion User meeting today

Is there an AC user meeting today at noon EST?

If there is, does anyone know how to attend?

Thank you.

Just logged in and saw this message, I was not aware of a meeting yesterday.

I am just seeing this now as well. The meeting was yesterday. I got a reminder email from AC on 7/25 about it; I think I got one more prior to this.
Once again, it does not seem that emails from AC are getting to users as they should be. I would suggest that each of you contact AC directly, and/or speak to Jon Bertman.
The meeting was decent, but sparsely attended.


From the email last week:


SHAPE THE FUTURE: SHARE YOUR THOUGHTS


July 31st, 2024 at 12:00 EST

This is a reminder for our monthly open forum event, Shape the Future: Share Your Thoughts with Amazing Charts founder Jonathan Bertman, MD, FAAFP, and other Amazing Charts team members.



This is an opportunity to share your experiences, request enhancements, and stay updated on what's coming, industry news and best practices.

I have logged into my Amazing Charts account and the correct email is in the system.

Not sure why I don't get messages from AC about a meeting but get one about about HHS Compliance that originated from a United Kingdom address.

Perhaps Jon Bertman using a VPN?

I thought it was a scam but for HHS Compliance Amazing Charts is calling users, the email came from an address kioware and the [censored], apparently kioware is a program of Harris's other company.

I'm looking into what happened. I'll let you know!

Some email accounts like outlook do not work well with automated notifications from websites they get blocked
You might want to try a gmail account and see if you get better results on notifications

Yes, I received a call from a Harris/AC representative today, and was concerned that it was a scam as well.
Had not received an e-mail in advance of the call, though he did send me one during the call.
Still a little bit skeptical.
ACZ

My comment above was regarding the "HHS Compliance Amazing Charts is calling users" from chris, above.
But it does relate to the communication issue.
ACZ

Got this email today....

SHAPE THE FUTURE: SHARE YOUR THOUGHTS


August 28th, 2024 at 12:00 EST

This is a reminder for our monthly open forum event, Shape the Future: Share Your Thoughts with Amazing Charts founder Jonathan Bertman, MD, FAAFP, and other Amazing Charts team members.



Please join us for our monthly open forum event and bring any thoughts, comments, complaints, needs, or ideas that you would like to share with the Amazing Charts team.



Don't miss this chance to have your voice heard and contribute to the ongoing improvement of Amazing Charts.

Gmail is not helping me, I didn't get this one for the 28th. I do seem to get the Amazing Charts bills when they occur!

Thanks Jon for the post

No email. Gmail. have only used 1 email ever with AC.

AC please don't assume no complaint mean's everything is good. Dig a little or just ask here - we aren't shy.

Agree send it through the billing email system...

There was a meeting on the 28th? Thank God I am the admin and receive all of the communications. Not.

Bert, none of the rest of us are past the 26th yet!

JBS, can you share the link or maybe Jon can chime in here. Log in on Wednesday, see ya there.

Hello All,

The reason some of you may not be receiving emails is due to the fact that you unsubscribed at some point, or the email is being blocked by your system. Going forward, I will post here about any events, as well as continue to send it out via email.

Use the link below to register for the Open Forum on Wednesday the 28th. We look forward to seeing you there.

Shape the Future: Share Your Thoughts

Riley Conway
Marketing Manager

Riley,
I do not show it being blocked or sent to spam in my email. I get the other emails from Amazing Charts so not sure why these other emails would be blocked. I also do not think I have unsubscribed. I did log in to my account to check and the email address is correct as well as the phone for text and fax. My preference is set for email and I have clicked yes to send me notices. Please let us know if there is anything else we can do to help fix this issue.

Thanks for the post here. I should be able to log in today.

I was in the user meeting today. I'm feeling good about AC listening to our concerns. They shared they are working on modernizing the whole program. The main complaint was speed of the software and timely response from support. They did share that we can chat with support instead of calling and never getting anyone on the phone: https://amazingcharts.com/acsupport/

I encourage you all to attend the next user meeting so you can voice your concerns.

I would have to know when the meetings are to be able to attend!!!!!!!! I know they are trying to do these monthly.

Did not get a notice, again. I was hoping Riley would post here about the next meeting.

I always chat with support, in fact just got off of the chat with Rebecca. It is definitely the fastest/easiest.

I hope they are listening......................

I got the invite via this Shape Your Future email, which may have been because I filled out a survey request in another AC email received on 9/9. Attached both emails.

I am not getting notifications about meetings. My email is not blocked. I have never subscribed OR unsubscribed. Posting here isn't going to notify most of us. There is a problem with AC's blast email system.

Riley confirmed my email address at the last meeting. AC is not blocked because I get the bills. She did not see a block or any problems but still did not get notice. Bert, most wont see it if just posted here but at least some of us will. Same complaint, different day, no communication with AC.

I just got an email from AC - there will be another user meeting on 10/30 12pm EST.

Thanks for posting, were you on the meeting?

No I didn't make it. Anyone went?

I did and several others. A lot of frustrations were voiced.