Home Forums Discussions Coding and Billing AC Billing Software

How is AC's billing software? Can anyone give me an accurate picture of AC Billing in action or if it's still being supported, etc?

They're not selling ACPM anymore, but tech support is still available. Now they're pushing Harris CareTracker. We haven't made the switch. There is a webinar available from Harris though, if you want to see a 23 minute video on it.

Did not know they were not selling ACPM. I am on Caretracker because ACPM was lacking when we wanted to get away from Kareo. My staff likes the Caretracker program.

Will it two way with AC so we can see accurate billing info in chart?

NO it does not two way with the billing but it does take the chart from AC and apply into Caretracker and the schedule goes from Caretracker into AC. So it is a partial 2 way connection.

This is not actually correct. Amazing Charts is recommitting to development and support of the Amazing Charts Practice Management product. We are happy to announce that we are offering Amazing Charts Practice Management (ACPM) to our current and future Amazing Charts clients. We recently completed our first onboarding successfully and are confident these will continue efficiently. If you are interested in learning more about the solution, please contact our sales department.

Is this a new-ish development? Because we were told that there was going to be no upgrades or new features because they weren't selling the product anymore and had switched to CareTracker. We were told we would be able to continue getting Tech Support, but that was it.

Yes, this is newer development.

That's great news! We've really worked out the kinks over the last 8 years, so I'm happy to see this. Thanks Marc!

Thanks Mark. How does it interact with AC? We would have to move from Caretracker to ACPM so how hard would this process be? Is there a way to clear all of the billing that is currently stored in AC and is not usable information?

I'm very interested in learning more!

Mark@AC or some one from the company should chime in here again regarding ACPM.

tcosta, has it improved?

The reason I ask is because we have been on Harris Caretracker for 4 years and now AC is wanting to charge an interface fee. We were sold on the fact that Caretracker and AC being both AC products were from Harris and no charge for interface. What is crazy is they are going to back bill from January 1, 2024 to the end of 2024 and then again charge for 2025 on January 1.

We have had very few issues with claims processing through ACPM and Harris has proved very responsive when we've had to email them with issues. We get a response as soon as an email enters the queue, then 9/10 times our issue is resolved within the same business day, but rarely longer than 24 hours. We haven't had any "dead in the water" scenarios since our main computer crashed years ago, and even then, tech support had us back up and running pretty quickly. So I'd say it's been a reliable program for us.

The most common issue we've had is when an EOB downloads under the wrong carrier, which is a nuisance, but Harris always fixes it pretty quickly. They've also been able to give us guidance/direction in how to fix something ourselves, but have never NOT helped us if we needed them to fix it for us.

When we went live, we had no onboarding coach (staffing issues at ACPM when we were going live) and we had to figure out a lot for ourselves, but considering that, we've done well with it. It seems to be a less bloated program, IMO, than CareTracker; however, the only exposure to CT I had was the webinar and immediately knew I didn't want it - that was back when we thought ACPM was no longer going to be serviced and we thought we were going to be forced to switch.

The clearinghouse website, ClaimRemedi/eSolutions, has recently lost some of its appeal, at least for me, because the search function isn't properly sorting anymore, so it takes me longer to find what I'm looking for with Claims and ERA's, which they can't seem to explain for me. Kinda "mansplained" (for lack of a better term) a function I'd been using for 8 years as if it were user error; who knows, maybe it is and I'm just technologically impaired. But like I said, it worked really well, until it didn't.

My ONLY beefs are the above clearinghouse issue and that they seemingly got rid of Live Chat Support for ACPM, which was great if I needed to SHOW them a problem, versus describe one.

But email does suffice and they will call me if I ask them to if I'm stuck. Once you get your onboarding training, it's relatively simple to use and did interface with Amazing Reminders, which saved me a lot of time. It allowed patients to confirm their appointment and it would "push" the confirmation onto the schedule by making the patient show up in bold. Anyone who didn't respond to the Reminder system I would then call myself and follow up. It also allowed a patient to cancel, which went to the provider, who would then forward it to me to follow up on. I don't know if they are still offering Amazing Reminders, but it did work for us when we used it. Only stopped using it because we're a small practice and it was an extra expense.


Sorry for the book and the delayed response. Hope this helps. :-)

THANKS for the book as this is a great synopsis. I appreciate the honesty and clarity.

We stopped using Amazing Charts reminders over 7 years ago because it was calling our pts at 2 in the morning and was costing more than I could justify.

Not sure what Clearing House we are using with Caretracker.

Caretracker is a little hard to navigate. There is one specific report I want and no one can tell me how to get it without printing 300 pages every month.

"that was back when we thought ACPM was no longer going to be serviced and we thought we were going to be forced to switch": this is the reason I am on Caretracker, they told they weren't going to be keeping up with ACPM. This is also why there was no interface charge for Caretracker.

Good to hear tech support has been helpful.

New Clearinghouse this week: WayStar - pretty user friendly

Does anyone still use OfficeAlly? Curious.

We do. Going strong since 2009.

I'm coming back to my original thread - we are officially bringing billing and coding back in house after something like 15 years. The cost is just unjustifiable at this point to continue with the 8-10% that the billing company is charging us.

I want to know more about ACPM and would like to look very seriously in to it. We are hoping to find one coder/biller but I'm curious.......does ACPM talk directly with the billing tab on AC? What happens if we have allllllllll that backlog in there that will prove terribly inaccurate?

Right now I'm between ACPM, Harris CareTracker, and TotalMD. And I am extremely naive to this part of the business.

We use Caretracker and it does interact somewhat with AC. The schedule has to be put in from Caretracker and then will flow into AC. The billing flows back into Caretracker after I sign of the chart. If you want more information or to talk to my biller then PM me and we'll set up a time. I think Serene on the board here uses ACPM.

I was thinking of changing to ACPM as it is a little less expensive after the recent charges added to Caretracker. When I signed on with Caretracker I was told ACPM wasn't ready and the best option for direct interface was Caretracker. When ACPM came around I never thought of changing because they are both Harris products. NOW, Harris is charging an interface to connect AC with Caretracker. I think the charge is ridiculous. Been with them for about 5 years.

Thank you! I thought Serene was on TotalMD, but not sure if that has changed since before, which is highly possible. I think between the ACPM charges, the price for a good biller, and bill flash; we will still be in the green compared to the what we pay the billing company that is doing a terrible job for 8-10%. I am doing an ACPM demo call tomorrow; I'm excited!!

I have a solo practice and 3 total employees. The biller is in the office daily as a regular employee. She is able to bill and help with other things including answering the phones. She is also an MA so can fill in wherever necessary. I find the patients respond better to a person in the office they can talk to about their bills and insurance claims.