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#79504 02/23/2024 5:44 PM
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beagle Offline OP
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I'm on 11.3.2
Considering upgrade due to prescribing hiccup - notes to pharmacist keeping historical note rather than new note. I think was fixed in 11.4, anyone confirm?

Any brave soul try 11.5?

If you're on AC cloud what is the current version (presumed most stable without major unfixed bugs)?

Considering using 11.4.x anyone have the link? It's missing now that 11.5 is up.

Last edited by beagle; 02/23/2024 5:57 PM.

Larry
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beagle #79507 02/25/2024 6:16 PM
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11.3.2 in the cloud as of today.


Lane Cook
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beagle Offline OP
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Thanks, maybe I'll wait a bit.
The version AC chooses to run on it's cloud is telling.


Larry
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beagle #79509 02/26/2024 10:42 AM
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Hi Larry.

Current new Cloud environments are being installed with version 11.4.3.

That being said, you may want to wait a little bit before upgrading. We are gearing up to release Version 12 soon, which will be a mandatory upgrade for all AC users. It would be worth waiting till then to upgrade your system.


Mark Dabeck
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Mark@AC #79512 02/27/2024 12:22 PM
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Larry,
I am on 11.5, sort of beta testing. It has been very good. There are improvements from my previous version. Seems more stable and I have been in close contact with AC tech support on things that we are finding. No big interruptions with this version. Less prescribing issues but still needs some tweaks. I will tell you that I feel Harris/AC is working hard to make the improvements we have all said need to be in place. Version 11.5 has been an upgrade from the last version I was on. I believe the last version I had upgraded to was 11.2.

My understanding is that Version 12 will include the 11.5 changes as well as any fixes they can get in there before the roll out. I am actually excited about Version 12 because 11.5 is a big improvement. General support for AC at Harris is at a high and I think they are making great progress.

Thanks Mark for posting about Version 12.

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beagle Offline OP
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Thanks all.

Holding out for a "mature" 12.0 release then. We'll know when then Shrinkwrap tells us they're running 12.x on the AC Cloud.


Larry
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beagle #79536 02/29/2024 12:06 PM
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Looks like we all will have to be on 12 by June 30

koby #79566 03/02/2024 12:53 PM
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So, I am in a major friggin' quandary. Any post to get to use the word quandary. Anyway support recommends I upgrade to 11.5 since one of my computers can't connect to the database on 11.1.2. But, do I wait until v12 is out and just not be able to connect from Computer 1. It seems silly to do the whole upgrade thing, then have to do it again in less than three months. But I don't want to have to use a workaround on computer one that is dangerous the whole time.


Bert
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Bert #79567 03/02/2024 2:43 PM
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It all comes down to exactly how much you need computer 1.
If you can get by without it, then shut it down until 12 is available.

Of course keep in mind that the track record on "Version X will be available on such-and-such a date" is not great.

Not sure if June 30 is a hard date or not.


Jon
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JBS #79569 03/02/2024 3:45 PM
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Exam room 1. RDPing to the server now but not such a great workaround. Will try a VM on computer 1.


Bert
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koby #79572 03/02/2024 4:53 PM
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I am scheduled to upgrade from V11.1.4 to V12.

I run AC on a local server (set up by James Summerlin - if there were a "standing ovation" emoji - I would use it! - he was like a police escort thru traffic)

If the June dead-line sticks - there's going to be a strain on support the months prior.

Will keep posted.

Bert #79574 03/02/2024 8:00 PM
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beagle Offline OP
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Bert that’s weird. Can you just replace computer 1? Cheap Dell refurb for $130 optiplex 3070


Larry
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beagle #79580 03/04/2024 11:26 AM
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My understanding is that June 30 is a fairly hard set date. It is due to a change in the prescribing module. If Version 12 is as stable as 11.5 I will be happy, even happier if some of the changes I see need to be done with 11.5 are implemented in V12.


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Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Bert: for this issue
Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
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