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#79311
12/06/2023 10:00 AM
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Joined: Nov 2011
Posts: 254
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Joined: Nov 2011
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Have we had the problem fixed where the message appears that there is a problem with Adobe Acrobat reader and suggests to exit and try again. Initially this was a small nuisance, but it becomes an issue when signing off a lot of imports. The only way it gets going again if you shut down AC and restart and login. The error will again come up again after signing off a few more imports. I have noticed that people have been using other PDF readers(Fox). Is this the solution to the problem? Has been an issue for years for us. Raj
--------------------------------------------------- Raj From (mostly) sunny Port St Lucie, florida
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Joined: Nov 2009
Posts: 659 Likes: 15
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I have had this issue on and off. Had changed to Foxit Reader per suggestion of AC support on a couple of machines. For some reason, the Adobe issue is not a consistent problem and does not affect all machines. I have been able to move one of the machines that was affected back to Adobe and is working fine. When I do get the error now I just log out of AC and log back in like you said. I usually use this time to take a few minute break. Thankfully it does not happen as often as it was about a year or 2 ago. I don't feel it is an AC problem as much as a Windows/Windows update issue, which would explain why the machines act differently with the same programs.
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Joined: Sep 2003
Posts: 12,845 Likes: 32
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IMHO, Adobe, though complex and expensive is still better than any other PDF readers around. Have you gone to Help --> Updates and updated it lately?
Bert Pediatrics Brewer, Maine
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Joined: Sep 2009
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We went to Foxit years ago and never looked back. No issues with weird messages or compatibility, etc. All I need for my pdf reader in AC is being able to read pdf's without any hassle.
Jon GI Baltimore
Reduce needless clicks!
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