Home Forums Discussions Problems No answer from support

Good morning, I was wondering if anyone has had any luck getting through to Support in the past week? We put in a ticket via EMail on Tuesday, and have since called, left messages, attempted calling sales (messages). Other than the automated system replying to the original ticket email, there has been no acknowledgement for our Support request

Hi.

Please email me your practice name and contact info (my email is mdabeck@harriscomputer.com) and I can look into this for you.

Thank you, I've sent the information.

I got your information and let the CS managers know. I also sent you some information for backups as well. Hopefully it helps. I wish I could do more, but I do not have access to the same utilities that tech support does.

Good Luck DB, I have not needed tech this week but in the past never had a problem getting tech on the line after a few attempts. Usually I use the live chat feature and keep trying throughout the day if it is something major. I have left messages in the past and had a call back in a few hours. Hope this gets worked out for you.

I was able to do what I needed to do thanks to a tip Mark left me in his EMail. But the more concerning part is that while Mark has brought this to the attention of AC support, at this time I still have yet to hear from anyone.

DB-MCS hate to hear they did not get back to you but glad your problem is fixed. I wanted to let you and others know that I needed tech support yesterday and was able to do something new. I was able to go to the Chat box and stay in Que until it was my turn. This is a new feature, hopefully after the suggestions mentioned in this forum!

Matt was able to log in remotely and help me out in a matter of minutes.

Just wanted to update this -

Today, 16 calendar days after creating the ticket, AC Support has finally reached out to me asking if I still needed assistance. So glad we're migrating away from this, but thanks again to this forum for the assistance.

FYI I needed help from support yesterday and the day prior for different problems. Had no problems connecting with the direct chat. They logged into my desktop and also my server and fixed the problems directly.