Home Forums Discussions General Discussion upgrade to v11 - getting nervous!

I keep receiving the "do or die" emails that tell us we need to upgrade to v11.1 or we'll be unable to e-prescribe after 8/31.

So, I entered a ticket on 7/16 to schedule an appt for the upgrade, waited a week and heard nothing. I sent an email on 7/23, but still no response. I just called today and left a message... not a lot of confidence in getting a response there either.

If we miss the deadline, it will not be due to my lack of trying! And now I see on this forum that many offices who have upgraded are experiences issues and daily crashes. Yikes!

So... is AC tech support overwhelmed right now? If that's the case, I get it, but I would hope to at least receive an acknowledgement that my ticket/email/voicemail has been received.

Anyone else having difficulty getting a response for AC tech support?

Hi Dana.

I am sorry no one has gotten back to you about your request. Yes, we are VERY swamped here with requests and are working through them as fast as we can. We have several departments helping out support to get these done. I did check on your account and do see a case created for you, so we did receive the request. You should receive an email from the techSupport@amazingcharts email address asking to confirm dates and times for this appointment. Please make sure you reply to that email (do not send in a new email) with the information.

If anyone is on our cloud services, you will be upgraded automatically before the August 31st deadline. There is no need to send in a request to support for those upgrades.

Again, I apologize for the lack of communication. I ask that you be patient as we work through these requests.

Thanks so much for the reply Mark. I understand that AC tech support is swamped -- I was just afraid that my request had gotten "lost in the shuffle" since I hadn't gotten any response that it had been received. Is there a number associated with my case?

Thanks again,

Dana

Just for the record -
Our office did an uneventful (so far) self- upgrade a few days ago.

I started with a version 11.1.1 that I had downloaded a couple of weeks ago but was afraid to try.
It seemed to work, but I couldn't get the Database Tuner to work. Had a momentary heart throb, then I checked the portal again -- the most recent build on the Portal is 11.1.2 -- this one works.
Everything went well with the most recent download.

Hi Dana,

I'll send you a PM with the case number.

Did the self upgrade to 11.1.2. No trouble. 1 day running no crashes or issues! I like the pharmacy selection in rx area.

Any new prescription improvements is due to me. LOL. Ask Chris Conrad lead developer. I bitched about the script writer for years.