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#76782 06/15/2021 4:59 PM
Joined: Apr 2016
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Has anyone else experienced the issue where the provider signature is not correct and it is causing billing rejections? Our providers are supposed to have their middle initial in the signature but it is not showing up like that in the note. Already reached out to AC support and they were no help. Also tried changing things in the admin options and there is no way for us to fix it.

Thanks!

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CTRL + A, then User Account and Security, when you use the dropdown to enter a name of a provider, it will show you what the signature will look like on the top right. The only workaround I know of as entering the middle initial there will not change anything is to change FN Mike, LN Smith to FN Mike A, LN Smith. I would have to check with my SQL expert to see if that changes anything in the database where there have been entries in the database that may be affected. I also wonder about already having approvals for NPI, etc., although I doubt it. But, that will give you the full signature.

What insurance company is rejecting claims based on that? I never heard of that. I have never had a claim rejected due to not using my middle initial.

If you wish to talk privately, I sent a PM or you can PM me by left-clicking on my name and selecting private message. smile

Last edited by Bert; 06/17/2021 9:28 AM.

Bert
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Brewer, Maine

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Bump


Bert
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Brewer, Maine

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Bump. Did this help?


Bert
Pediatrics
Brewer, Maine


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