Hi, I work for a private practice that acquired another private practice that was using Amazing Charts. We have been maintaining the database for about a year now and we just ran into a few issues with the database. When opening Amazing Charts, it prompts us with "Amazing Charts Setup Assistant" and "What is the hostname of the main computer?." This is from the Main Computer so I select "This is my Main Computer" and it gives "Run-time error '6440': Object reference not set to an instance of an object." and closes the program. We aren't able to access the database, so I am wondering if anyone has ran into this before. I think the issue was created when the auto backup creator made too many backups without us manually deleting any which led to our hard drive filling over time and running out of room. I have since cleaned some of the room on the hard drive and the problem is persisting. Thank you for any help, I attached images of the messages that we get upon opening.
Ran into similar problem when my systemsettings.xml file would somehow get erased. Go to C:/Program Files (x86)/Amazing Charts/SystemSettings.xml open up the file should be about 30 lines of data there example:
if it's empty look to see if there is a systemsettingsbackup file that has the info in it. If so rename the backup file as SystemSettings.xml save it(will need administrator rights to do it) and likely will work after you reboot the computer
Glad you got it going, by the way suggest you make a copy of that working SystemsSettings.xml file put it on desktop or somewhere where can be easily accessed as when I had the problem it seemed to repeat itself every couple of weeks, never figured out why but was quicker to copy and paste when needed.
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
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