|
|
|
|
|
|
|
|
|
|
|
|
|
|
PMP
by Bert - 02/27/2025 1:22 PM
|
|
|
|
|
Posts: 34
Joined: August 2010
|
|
#75959
10/13/2020 4:08 PM
|
Joined: Sep 2010
Posts: 15
Member
|
OP
Member
Joined: Sep 2010
Posts: 15 |
Only one of my 6 workstations has a bug which makes the print button within any imported item inert. Nothing happens when the button is pushed. AC support suggested changing from Adobe Reader to Foxit Reader but the problem persists. I've repaired the Adobe Reader installation--no better. My staff does a workaround by saving the file to desktop, then printing (to printer or Updox) from there, which works. Anyone else with the same problem? Any solutions?
|
|
|
|
|
Joined: Sep 2012
Posts: 342 Likes: 7
Member
|
|
Member
Joined: Sep 2012
Posts: 342 Likes: 7 |
Hi Larry, You may have tried a plain Windows/programs/Adobe uninstall/reinstall or a Windows/programs/Adobe/repair. They're not the same as the Adobe Reader DC and Acrobat DC Cleaner Tool. It's Adobe's standalone pull-everything-out-by-the-roots uninstall-and-cleanup tool: https://labs.adobe.com/downloads/acrobatcleaner.htmlCheers, Carl Fogel
|
|
|
|
|
Joined: Sep 2010
Posts: 15
Member
|
|
OP
Member
Joined: Sep 2010
Posts: 15 |
thanks--i'll give it a try
|
|
|
|
|
Joined: Jan 2005
Posts: 442
Member
|
|
Member
Joined: Jan 2005
Posts: 442 |
I have this same issue as larrybmd. Let us know if the adobe roto-rooter solves the issue.
...KenP
Internist (retired 2020)
Florida
|
|
|
|
|
Joined: Oct 2020
Posts: 2
Member
|
|
Member
Joined: Oct 2020
Posts: 2 |
We had that problem as well, I switched the printer to Microsoft PDF printer. That worked great except when printed into updox it would cut off the edges. I then went into print properties and changed the setting to fit the page. That fixed the issue and now it works great.
|
|
|
|
|
Joined: Mar 2012
Posts: 194
Member
|
|
Member
Joined: Mar 2012
Posts: 194 |
I reached out to AC about the same issue. Right click on the Import Item, chose open in default application and then you should be able to print using the print button within Adobe Reader.
You could also try:
To do this, first make sure Amazing Charts and Adobe Reader are closed (no open PDF files are being viewed). Then:
Open Adobe Reader DC
Click on Edit on the top left
At the bottom click on Preferences (or hit CTRL+K on the keyboard)
Under the Security (Enhanced) setting, you will want to UNCHECK Enable Protected Mode at Startup as well as Enable Enhanced Security.
|
|
|
|
|
Joined: Jan 2005
Posts: 442
Member
|
|
Member
Joined: Jan 2005
Posts: 442 |
I
You could also try:
To do this, first make sure Amazing Charts and Adobe Reader are closed (no open PDF files are being viewed). Then:
Open Adobe Reader DC
Click on Edit on the top left
At the bottom click on Preferences (or hit CTRL+K on the keyboard)
Under the Security (Enhanced) setting, you will want to UNCHECK Enable Protected Mode at Startup as well as Enable Enhanced Security. Naeem, Thanks! This fixed problem for me ...Ken
...KenP
Internist (retired 2020)
Florida
|
|
|
|
|
Joined: Sep 2003
Posts: 12,867 Likes: 33
Member
|
|
Member
Joined: Sep 2003
Posts: 12,867 Likes: 33 |
Bert
Pediatrics
Brewer, Maine
|
|
|
|
|
Joined: Oct 2013
Posts: 6
Member
|
|
Member
Joined: Oct 2013
Posts: 6 |
Thank you Naeem. This solved the issue we were having as well.
|
|
|
|
|
Joined: May 2015
Posts: 20
Member
|
|
Member
Joined: May 2015
Posts: 20 |
Just want to report that this worked for me as well. Thanks, Naeem!
|
|
|
|
|
Joined: Nov 2005
Posts: 2,362 Likes: 2
Member
|
|
Member
Joined: Nov 2005
Posts: 2,362 Likes: 2 |
This is one of those little things that I have worked around so much I have forgotten to look for a solution. Changing the preferences under Adobe Reader DC worked for me as well.
Wendell
Pediatrician in Chicago
The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them
|
|
|
|
|
Joined: Mar 2012
Posts: 194
Member
|
|
Member
Joined: Mar 2012
Posts: 194 |
Another option is to right click, open in default program / app and then the print button for PDF works.
|
|
|
|
0 members (),
67
guests, and
17
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
